Independent Quality of Service Testing & Monitoring
The quality of service provided by postal suppliers is a critical element of every campaign. Most major users of mail services have established a service level agreement (SLA) with their suppliers. Achievement of SLA is often a minimum expectation. Failure to achieve SLA can have a severe impact on clients - campaigns under-achieving, unexpected peaks in call centre activity and costly re-work.
Indpenedently monitoring quality of service is vital.
PostalAudits provides a robust and highly professional performance monitoring service ("PostalMetrics" TM).
The service incorporates RFID technology and a vast UK-wide panelist network that can be flexed to match the geographical "fall to earth" of any campaign.
RFID
Our research tests are client-specifc and campaign-specific but our clients also benefit from access to our aggregated quarterly "omnibus" report that sets a benchmark across all tests carried out in the preceding period.
- Genuinely independent
- Statistically robust
- Packs and audience matched EXACTLY to client campaigns
- Incorporates RFID technology
- All suppliers and mixes of suppliers
- All services
- Professional
- Timely reporting
- Accurate analysis
- Trouble shooting
- Realistic - genuine results
- Cost effective
Our industry clients include major postal authorities with a commitment to improving the quality of internal processes through accurate and timely monitoring.
Our PostalMetrics clients include:
- Tesco
- Bourne Leisure
- Anglian Water
- AA
- Yell
- Macmillan Cancer Support
- Bank of New York Mellon
- TUI Group
- BSkyB
- Scottish Power
- Legal & General
- AXA UK
- TNT Post
- DHL Global Mail
For more information on our range of PostalMetrics quality monitoring services contact: